http://www.jasondunn.com/companies-that-want-feedback-rock-595 Fri, 20 Nov 2009 01:54:36 +0000 http://wordpress.org/?v=2.8.6 hourly 1 http://www.jasondunn.com/companies-that-want-feedback-rock-595/comment-page-1#comment-5889 ACDSee Blog » Blog Archive » ACDSee Listens to it’s Customers Fri, 02 Nov 2007 14:47:55 +0000 http://www.jasondunn.com/companies-that-want-feedback-rock-595#comment-5889 [...] Community Manager for ACDSee communication is a large part of my role. Reading Jason Dunn’s post this morning made me smile. I know that we’re listening but to hear it so passionately [...] [...] Community Manager for ACDSee communication is a large part of my role. Reading Jason Dunn’s post this morning made me smile. I know that we’re listening but to hear it so passionately [...]

]]> http://www.jasondunn.com/companies-that-want-feedback-rock-595/comment-page-1#comment-5868 Jason Dunn Thu, 01 Nov 2007 16:45:24 +0000 http://www.jasondunn.com/companies-that-want-feedback-rock-595#comment-5868 Yeah, that's an interesting point that I didn't think about - I was willing to give away 90 minutes of my time for free to one company, but not 15 minutes to another. I guess it's all about perceived value - I'm confident that the time I gave to ACD Systems will do more good than a gigantic corporation like the Royal Bank. Yeah, that’s an interesting point that I didn’t think about – I was willing to give away 90 minutes of my time for free to one company, but not 15 minutes to another. I guess it’s all about perceived value – I’m confident that the time I gave to ACD Systems will do more good than a gigantic corporation like the Royal Bank.

]]> http://www.jasondunn.com/companies-that-want-feedback-rock-595/comment-page-1#comment-5837 chrisgohlke Thu, 01 Nov 2007 00:25:08 +0000 http://www.jasondunn.com/companies-that-want-feedback-rock-595#comment-5837 Interesting in light of your post about Bank of Canada earlier. Of course the difference is, and I agree with you 100%, is that people are very likely to give their opinion if they actually think their input is valued. If you are just completing a survey that will be averaged with 100's of others to rate things on a scale from 1-5, it is pretty obvious they really don't want to hear your opinion. But, when they go through the effort to REALLY listen to what you have to say, people are willing to put a lot more effort into sharing. Interesting in light of your post about Bank of Canada earlier. Of course the difference is, and I agree with you 100%, is that people are very likely to give their opinion if they actually think their input is valued. If you are just completing a survey that will be averaged with 100’s of others to rate things on a scale from 1-5, it is pretty obvious they really don’t want to hear your opinion. But, when they go through the effort to REALLY listen to what you have to say, people are willing to put a lot more effort into sharing.

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