Know what’s bad for business? When a customer comes to your Web site three days in a row, looking to buy something you sell, and all three days he sees the same page saying that the online store is closed.

I’m heading to Japan in six days, and I wanted to find out if I could get a map for my TomTom GPS unit - and TomTom is giving me the finger. Ironically, I found torrent listings for the map - is that what it’s going to come down to? If the store isn’t open for the customer, he has to get a “hot” version of the product? Idiotic. TomTom, get it together!