That video pretty much speaks for itself - it’s amazing how so many businesses can screw up something so simple. I see it day after day with technology products. I might not like Apple on a dozen different levels, but I respect their singular vision for trying to get things right.

I was browsing through Dell’s monitors, checking out what their latest 24″ displays had to offer (I was curious if they had SDHC support; their tech specs don’t actually mention that point - irritating!) and I happened to notice something that made me chuckle:

So why would I find that amusing? Because it took me 12 monitors to get three flawless 24″ monitors, and if Dell had this policy in place last year I would have had much less stress. Good to see Dell improving their system, albeit fairly late in the game. One of my 24″ Dell monitors has a nasty flickering problem that comes and goes, and I was very wary of returning it and getting sent a replacement that has a dead/stuck pixel - I wonder if Dell honours this policy on older Ultrasharp monitors that are still under warranty? I guess I’ll find out soon enough…