Comments on: Well That Just Ruined my Day: a Dead Pixel on my Dell 2407WFP Monitor

By: scuba_steve415

scuba_steve415 — Wed, 08 Aug 2007 17:12:20 +0000

The trials and tribulations of going “big.” I just received my Dell 2707, shinny and new with beautiful brushed aluminum accents and the obligatory dead pixel. Planning to return it if the “15 day no questions asked” policy is still in effect. I have four 2004FP that have been running flawlessly, a minimum of 8 hours a day, for several years. No dead pixels in any of them (some slight burn in, but thats expected with my app).

By: Jason Dunn

Jason Dunn — Tue, 29 May 2007 15:34:07 +0000

Sucks to hear that dxreaper - are you still within the return policy window? Although it’s a hassle, I think the only way Dell can learn it’s lesson here is for customers to keep returning products that are defective.

By: dxreaper

dxreaper — Tue, 29 May 2007 06:32:24 +0000

Got it replaced but in less then a week, the new one produced a dead red pixel. Two actually, but one is still undecided on whether it wants to be dead or not.

By: dxreaper

dxreaper — Tue, 22 May 2007 03:09:13 +0000

Just got mine exactly 2 weeks ago.

Dead pixel… red not working, so now white looks like purple on that spot =\…

By: guyjr

guyjr — Mon, 19 Feb 2007 21:47:09 +0000

Well lemme tell ya, you’re not alone! I originally bought 2 2407WFPs 4 weeks ago exactly, and _both_ of them “developed” stuck pixels within a week of initial use. Fortunately Dell swapped both of them out… unfortunately, just yesterday, one of the swapped monitors developed three new dead / stuck pixels (one is truly dead, the other two are stuck)… I am absolutely blown away by such lack of quality in this product. I’m very worried the fourth monitor will eventually develop stuck pixels as well, and am prepared to go into battle with Dell customer support this evening as soon as I get home. Please post back here or on either of these threads if you get anywhere with them - I’m ready to demand a full refund because I want to switch to a different brand (probably Gateway). Can’t waste any more time with Dell’s incompetence.

http://www.dellcommunity.com/supportforums/board/message?board.id=dim_monitor&thread.id=74445
http://www.hardforum.com/showthread.php?t=1159745

By: Jason Dunn

Jason Dunn — Sun, 18 Feb 2007 22:33:16 +0000

Dell’s policy on dead/stuck pixels is, I believe, five in the same area, or seven in total on the monitor. That’s the policy, but that doesn’t mean it’s “normal”. A dead or stuck pixel is a flaw in the LCD panel - and since I’m sending $2300+ on these three monitors, I’m not going to accept a flawed product. I thought that getting my 11th monitor meant this was finally over, but I’ve learned another valuable lesson here: I should have run all three monitors for days/weeks to make sure no dead/stuck pixels developed. Ultimately I may end up getting nowhere with this, but I remain steadfast in my belief that if someone is buying Dell’s high end monitors (the 2407WFP and the 30″ monitors are their most expensive products) the customer shouldn’t have to accept anything less than a perfect product. If I was buying a 19″ LCD monitor for $199, trust me, I wouldn’t care nearly this much. But since I’m planning on using these monitors for the next 3-4 years, it’s important that they work/look right.

By: David Horn

David Horn — Sat, 17 Feb 2007 22:37:05 +0000

I’m pretty sure the Jedis felt the disturbance in the force when Jason spotted this dead pixel.

In all fairness to Dell, aren’t even 3 or 4 dead pixels supposed to be “normal”? I can only guess your screen resolution is about 1900×1200, but over 3 monitors that’s nearly 7 millions pixels to expect to be perfect.

Good luck with Dell. Unfortunately, in my experience with them, unless you’re doing something that customer service rep’s computer “says you can”, you’re out of luck.

Will be watching this topic with baited breath…