Comments on: Dell Semi-Horror Story http://www.jasondunn.com/dell-semi-horror-story-26 Fri, 20 Nov 2009 01:54:36 +0000 http://wordpress.org/?v=2.8.6 hourly 1 By: Dias http://www.jasondunn.com/dell-semi-horror-story-26/comment-page-1#comment-37 Dias Thu, 16 Nov 2006 09:00:31 +0000 http://www.jasondunn.com/dell-semi-horror-story-26#comment-37 I worked for Dell. Believe it or not - there is a Dell call center in Edmonton that handles a lot of the customer service areas. Dell recently got sued in the US over their bait-and-switch tactics. Essentially, advertising one product to entice a customer in, then saying its out of stock and offering a much more expensive product. Its shameful. I will however give you a mint on dealing with Dell call centers. You will find that once you are able to get a manager involved - you will have absolutely no problems. So .. if you call Dell and get someone that is not giving you what you want, simply ask him to document that you are not happy. Hangup - call back. When you call back, politely ask to speak with a manager. If they ask what its about, don't tell them - just say you want to speak with the manager. They are SUPPOSED to transfer you right away - no questions asked. Once you get the manager, explain the situation. You will find that 9 times out of 10 it is resolved satisfactorily on the spot. Dell is very big about making customers happy - if you have a fair argument - you'll find they'll accommodate you. I've never had any bad experiences from Dell, except from their sales department. They will do anything and tell you any thing to make a sale sometimes it seems. The best thing you can do, as with any call center, is hangup and call back to get a different agent. Each time you call back you stand the chance of talking to someone in a different part of the world :) I worked for Dell. Believe it or not – there is a Dell call center in Edmonton that handles a lot of the customer service areas. Dell recently got sued in the US over their bait-and-switch tactics. Essentially, advertising one product to entice a customer in, then saying its out of stock and offering a much more expensive product. Its shameful.

I will however give you a mint on dealing with Dell call centers. You will find that once you are able to get a manager involved – you will have absolutely no problems. So .. if you call Dell and get someone that is not giving you what you want, simply ask him to document that you are not happy. Hangup – call back. When you call back, politely ask to speak with a manager. If they ask what its about, don’t tell them – just say you want to speak with the manager. They are SUPPOSED to transfer you right away – no questions asked. Once you get the manager, explain the situation. You will find that 9 times out of 10 it is resolved satisfactorily on the spot. Dell is very big about making customers happy – if you have a fair argument – you’ll find they’ll accommodate you.

I’ve never had any bad experiences from Dell, except from their sales department. They will do anything and tell you any thing to make a sale sometimes it seems. The best thing you can do, as with any call center, is hangup and call back to get a different agent. Each time you call back you stand the chance of talking to someone in a different part of the world :)

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