Comments on: Dysfunctional HP Tech Support & Missing Vista Drivers http://www.jasondunn.com/hp-vista-drivers-252 Fri, 20 Nov 2009 01:54:36 +0000 http://wordpress.org/?v=2.8.6 hourly 1 By: TomB http://www.jasondunn.com/hp-vista-drivers-252/comment-page-1#comment-4105 TomB Sat, 23 Jun 2007 18:13:53 +0000 http://www.jasondunn.com/hp-vista-drivers-252#comment-4105 Jason, Thanks for the note... I was finally able to get that driver package and get it to work. It turned out to be quite an ordeal. I wound up deleting all my pinter drivers and then installing them again. Not too bad since there were only six different printers and three vendors represented. Jason,
Thanks for the note… I was finally able to get that driver package and get it to work. It turned out to be quite an ordeal. I wound up deleting all my pinter drivers and then installing them again. Not too bad since there were only six different printers and three vendors represented.

]]> By: Jason Dunn http://www.jasondunn.com/hp-vista-drivers-252/comment-page-1#comment-3968 Jason Dunn Mon, 11 Jun 2007 03:48:42 +0000 http://www.jasondunn.com/hp-vista-drivers-252#comment-3968 Hey TomB - there are Vista drivers out now. Check this post out: http://www.jasondunn.com/hp-2600n-vista-driver-375 Hey TomB – there are Vista drivers out now. Check this post out:

http://www.jasondunn.com/hp-2600n-vista-driver-375

]]> By: TomB http://www.jasondunn.com/hp-vista-drivers-252/comment-page-1#comment-3895 TomB Sat, 09 Jun 2007 03:20:07 +0000 http://www.jasondunn.com/hp-vista-drivers-252#comment-3895 Well how frustrating is this!!!! I just purchased an HP 2600N today and have spent all afternoon and evening attempting to communicate with HP (via India) regarding the fact that the printer installed great via my HP laptop running XP but doesn't install correctly via my HP laptop running Vista. From the Vista machine I can ping the printer (using the cmd window) but I can't send a test page via the printer preferences window. Can't send print to it from any application that I've tried... IE 7, Thunderbird, Openoffice, TextPad, etc.... The really frustrating issue is that Office Depot (where I bought it) had a "Vista ready" tag on the display printer. I asked two different reps in the store if it is truly Vista ready. They both assured me that it was.... Well, it's NOT and this is now June. Sometimes I really wish IBM management would have had their act together and been able to make a go of OS/2. Well how frustrating is this!!!! I just purchased an HP 2600N today and have spent all afternoon and evening attempting to communicate with HP (via India) regarding the fact that the printer installed great via my HP laptop running XP but doesn’t install correctly via my HP laptop running Vista.
From the Vista machine I can ping the printer (using the cmd window) but I can’t send a test page via the printer preferences window. Can’t send print to it from any application that I’ve tried… IE 7, Thunderbird, Openoffice, TextPad, etc….
The really frustrating issue is that Office Depot (where I bought it) had a “Vista ready” tag on the display printer. I asked two different reps in the store if it is truly Vista ready. They both assured me that it was…. Well, it’s NOT and this is now June.
Sometimes I really wish IBM management would have had their act together and been able to make a go of OS/2.

]]> By: Jason Dunn http://www.jasondunn.com/hp-vista-drivers-252/comment-page-1#comment-1761 Jason Dunn Sat, 21 Apr 2007 14:59:46 +0000 http://www.jasondunn.com/hp-vista-drivers-252#comment-1761 Yeah - honestly, it's AMAZING to me that HP still doesn't have drivers for this printer...it pisses me off to no end to have this great new printer sitting here, completely USELESS at the moment. :-( Yeah – honestly, it’s AMAZING to me that HP still doesn’t have drivers for this printer…it pisses me off to no end to have this great new printer sitting here, completely USELESS at the moment. :-(

]]> By: ifonline http://www.jasondunn.com/hp-vista-drivers-252/comment-page-1#comment-1757 ifonline Sat, 21 Apr 2007 00:36:48 +0000 http://www.jasondunn.com/hp-vista-drivers-252#comment-1757 Here is what I wrote to HP recently: ---------- I have an HP 2600n networked laser printer that has served me well. However, I am moving to Vista, and it seems that the drivers for this printer are non-existent. Vista has been released for months now, and other vendors have released drivers for their printers, so why hasn't HP? If the drivers aren't ready yet, then why is HP marketing the 2600n (the very printer that I have) as Vista compatible, when it clearly is not. Don't believe me? Check your own page here: http://h20219.www2.hp.com/services/cache/307891-0-0-39-121.html This seems to be misleading advertising, at least, if not worse. All I want is for my printer to work under Vista, like so many other printers do at this point. I suppose I could just throw away the printer and go with another brand, but I like HP products and would like to stick with it. Oh, and please don't suggest that I use XP drivers. One, that's sloppy. Two, they don't work. Thanks for reading and I look forward to your reply. ---------- Their reply? ---------- On behalf of Hewlett-Packard we apologize for the delay and difficulties you are experiencing. Your message has been forwarded to our Customer Escalation team who will review your case. Thank you, CEO Customer Relations ---------- Hm... Here is what I wrote to HP recently:

———-

I have an HP 2600n networked laser printer that has served me well. However, I am moving to Vista, and it seems that the drivers for this printer are non-existent. Vista has been released for months now, and other vendors have released drivers for their printers, so why hasn’t HP?

If the drivers aren’t ready yet, then why is HP marketing the 2600n (the very printer that I have) as Vista compatible, when it clearly is not. Don’t believe me? Check your own page here:

http://h20219.www2.hp.com/services/cache/307891-0-0-39-121.html

This seems to be misleading advertising, at least, if not worse. All I want is for my printer to work under Vista, like so many other printers do at this point. I suppose I could just throw away the printer and go with another brand, but I like HP products and would like to stick with it.

Oh, and please don’t suggest that I use XP drivers. One, that’s sloppy. Two, they don’t work.

Thanks for reading and I look forward to your reply.

———-

Their reply?

———-

On behalf of Hewlett-Packard we apologize for the delay and difficulties you are experiencing. Your message has been forwarded to our Customer Escalation team who will review your case.

Thank you,
CEO Customer Relations

———-

Hm…

]]> By: Kacey Green http://www.jasondunn.com/hp-vista-drivers-252/comment-page-1#comment-1340 Kacey Green Sat, 31 Mar 2007 15:53:09 +0000 http://www.jasondunn.com/hp-vista-drivers-252#comment-1340 I have that same printer, the XP drivers do work after they crash the print spooler on install. They've had a very long time to get their act together, it is a very frustrating situation. I have that same printer, the XP drivers do work after they crash the print spooler on install. They’ve had a very long time to get their act together, it is a very frustrating situation.

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