Tag: Amazon Echo

5 Quick Thoughts About Google Home

  1. Setup was fast and painless. Once I installed the Google Home app it was a smooth setup. I was especially impressed with how the app pulled the WiFi network + password from my Android phone and automatically created a peer to peer WiFi network connection with the Google Home. This is much less awkward than the Echo setup where you have to manually create a WiFi connection with the Echo, switch back to the app, and finish the setup. Google did a solid job with the setup process. The app also looks great – the Amazon Echo app is a bit rough looking on Android.
  2. The Google Home only has two microphones, but it’s very sensitive. My son was sitting about 20 feet away and talking in a normal voice and said “OK Google” and it heard him easily. With our Amazon Echo Dot, he would have to raise his voice. I was watching election coverage at a normal TV volume, and a Google Home commercial came on and the person saying “OK Google” triggered the Google Home in my home about 20 feet away from the TV sound bar.
  3. There’s just no escaping the fact that “Alexa” is less awkward to say than “OK Google”. I’d like to see Google let users change the command word to whatever we want. I’d use “Jarvis” for mine. 😉
  4. I was expecting to see my other Chromecast devices show up in the Google Home app. None of them are, including my new Samsung TV. They show up in the YouTube app, so it looks like Google Home is only going to see official Google Chromecast devices. 🙁 This is puzzling to me because Google is essentially creating a two-tier Chromecast ecosystem. It could be their attempt to ensure predictable quality, but it’s a let-down for me not to be able to speak to my Google Home and request it play a video on my TV. I’ve ordered a Chromecast Ultra which I’ll connect to my Samsung TV, but I wasn’t expecting to have to use it on this cast-enabled TV?
  5. The Google Home’s overall sound quality is excellent – significantly better than the full-sized Echo. It sounds fuller with deeper bass. Previously I had an Echo Dot connected via Bluetooth to an amazing-sounding Vizio sound bar, so even though the Google Home sounds good, this is a big downgrade in sound. The Google Home can’t connect to a Bluetooth speaker, which is an unfortunate omission in my view. It should just be table-stakes at this point for a home assistant to work through whatever speaker the user wants. Once I have the ability to cast to the Chromecast Ultra, which will be connected to my Samsung TV (which outputs audio to the Vizio sound bar) I’ll get some of that back…but it may mean the TV will have to be turned on, which is no good. This is clearly an area where Amazon has an advantage with the Echo Dot. Google needs a “Home Mini” ASAP.

Any questions about the Google Home? Post ’em and I’ll answer.

This Is Why I Love Amazon: Their Customer Service

I’ve been consistently impressed by Amazon’s customer service over the years – one of the reasons I buy so often from Amazon is how easy it is to return things, and how great their agents are when I’ve had a more complicated issue. Today though, they reached an all new high.

I’d purchased an Echo Dot in May, and right from the start we noticed the microphone array was inferior to the full-sized Echo we used to have in the same spot. It’s not uncommon for me to hear my wife or kids yelling at the Echo Dot because it doesn’t respond the first time. It’s especially bad at recognizing commands if there’s any other noise in the room. So it was always in the back of my head that the Dot wasn’t quite as great as the original Echo. I didn’t come to this realization within the first 30 days though, or else I’d have returned it.

Imagine my surprise then when Amazon announced a second-generation Echo Dot only four months after I bought mine, and at almost half the price to boot. The big feature was an improved microphone array. Tech marches ever onward, and I’m not normally one to complain about obsolescence, but four months is completely crazy! It made me think they knew they released a flawed first-gen product and they were rushing to get the new one out. You can’t even post a review of the first-gen Echo Dot now.

Today I called Amazon and basically said I was disappointed in the performance of my first-gen Echo Dot and upset at how quickly Amazon made it obsolete. Most companies would simply feed me a line about how they were serving their customers better by quickly improving their products, blah blah. I didn’t ask for anything specific, I just laid out why I was unhappy.

Instead of feeding me a generic response, the Amazon rep talked to his manager and came back with an offer of letting me return the Echo Dot – five months after I bought it – for an 80% refund in the form of an Amazon gift card. How amazing is that? So I can order the new Dot if I want, and have money left over for something else.

Can’t beat that! Amazon continues to earn my repeat business…which is one reason we’ve ordered from them 236 times so far this year. 😉

A Modern Music Discussion

My Wife: “Alexa, play Two Steps From Hell“.

Alexa: “I can’t find the song Two Steps From Hell in your library or Amazon music.”

Me: “That’s weird. Maybe Alexa didn’t hear you. Alexa, play Two Steps From Hell”.

Alexa: “I can’t find the song Two Steps From Hell in your library or Amazon music.”

Me: “What? I’ve been listening to Two Steps From Hell forever! That’s impossible – we own several of their albums.”

My Wife: “Maybe it’s not in Amazon Music?”

Me: “Hmm. I was sure I uploaded those albums to Amazon music. Apparently, we don’t own any music by Two Steps From Hell? We’ve been listening to it on Google Music for two years.”

My Wife: “Oh.”

Two weeks later, as I’m writing this blog post, I still have this nagging feeling that I own this music…someplace. So I check my music collection on my NAS and five several albums by Two Steps From Hell. I walk over to my Amazon Echo Dot.

Me: “Alexa, play albums by Two Steps From Hell”.

Alexa: “Playing your albums by Two Steps From Hell.”

<music starts playing>

Me: “I’m really glad I ordered a Google Home today”.

Alexa: “Go to hell.”

OK, so Alexa didn’t actually say that last part, but I’m sure she was thinking it. I started off as a huge, unabashed fanboy of Amazon’s Echo, but the lustre has worn off. My first Echo had a mysterious audio failure one month after the warranty expired; Alexa couldn’t verbalize any responses. I’d see the ring light up indicating she was responding, but no sound came out. A reboot would fix it for a while, but randomly she’d lose her voice again. Sounds like a firmware issue, right? Amazon tech support said no and that my Echo was faulty. They very graciously sent me a replacement – even though I was on month 13 of a 12 month warranty – and I sent the defective one back for a post-mortem.

I started off as a huge, unabashed fanboy of Amazon’s Echo, but the lustre has worn off. My first Echo had a mysterious audio failure one month after the warranty expired; Alexa couldn’t verbalize any responses. I’d see the ring light up indicating she was responding, but no sound came out. A reboot would fix it for a while, but randomly she’d lose her voice again. Sounds like a firmware issue, right? Amazon tech support said no and that my Echo was faulty. They very graciously sent me a replacement – even though I was on month 13 of a 12-month warranty – and I sent the defective one back for a post-mortem.

My Echo Dot was ordered March 17th, delivered May 20th, and made obsolete September 14th. That’s 182 day (6 months). Coming from the tech world, I know that technology marches ever onward. Products are always going to become obsolete. But six months between product releases? That’s slightly outrageous by any measure and as a customer, I feel burned by that.

The Echo Dot has a vastly inferior microphone system from my experience – since we moved the Echo upstairs and the Echo Dot became our kitchen-area voice assistant, and it’s not uncommon to hear my wife and son yelling at it. If there’s any ambient noise at all, the Echo Dot simply doesn’t respond. The full-sized Echo was amazing at hearing us no matter what was going on, but the Dot is quite terrible at it. I don’t think I have a defective product, as I had a few people on Twitter reporting the same problem.

Amazon’s Echo is generally great at what it does (music, shopping, home automation), but the deep learning and insanely huge data set that Google can draw upon gives them a tremendous advantage over what Amazon can offer. I’m keen to see if the Google Home I ordered is really as good as they made it seem in the keynote. We’ll see…