Since the first week I had my MacBook Pro, it had a peculiar, intermittent problem: it would spontaneously turn off, and getting it back on was hit or miss. Pressing and holding the power button didn’t do anything. Tapping the keyboard did nothing. Once, I reset the SMC and it came back to life – but that trick never worked again. Other times, simply leaving it alone for 5-10 minutes would bring it back to life. What was odd was that it would only happen when I was away from home – it never exhibited this behaviour while it was used in my home office. I didn’t think heat was a factor as it didn’t happen after extended uses of heavy load – in fact, it often happened before I even started doing any real work.
This issue, when combined with the lackluster battery life, combined to leave me with a feeling of frustration and regret and having spent so much money on this product. No longer being a professional tech blogger, I am much more judicious about my technology purchases – this was my only laptop for the next 3-5 years, so it had to be a great purchase…and it sure didn’t seem like it.
The sixth time this happened (while I at my kid’s Taekwondo class), I finally got fed up enough to bring it into the local Apple Store Genius Bar. That time, it blinked off just after I logged in, which was a new behaviour. Normally it simply wouldn’t turn on.
In truth, I am still a neophyte with the UNIX underpinnings of macOS, so the “deep in the guts” troubleshooting methods aren’t part of my skillset yet (and might never be if I’m honest). The particular symptoms my MacBook was having were difficult to search for – I couldn’t find any online resources that were applicable. I thought since I paid the Apple premium – which includes the benefit of taking it into an Apple store – I’d see how the premium tech support experience worked. I already had decades of experience calling tech support lines in India for Dell and HP laptops, arguing with them about the problem, so I’d try the Apple way.