Comments on: The Moment of Truth: The Next Three Dell 2407FPW Monitors http://www.jasondunn.com/the-moment-of-truth-109 Fri, 20 Nov 2009 01:54:36 +0000 http://wordpress.org/?v=2.8.6 hourly 1 By: The Personal Blog of Jason Dunn » Blog Archive » A Good Day for Customer Service http://www.jasondunn.com/the-moment-of-truth-109/comment-page-1#comment-2427 The Personal Blog of Jason Dunn » Blog Archive » A Good Day for Customer Service Mon, 21 May 2007 21:35:57 +0000 http://www.jasondunn.com/the-moment-of-truth-109#comment-2427 [...] them if the customer calls in. I’ve had my problems with Dell monitors in the past - boy have I ever - but I’ve always thought highly of their products and this situation certainly made me feel [...] [...] them if the customer calls in. I’ve had my problems with Dell monitors in the past – boy have I ever – but I’ve always thought highly of their products and this situation certainly made me feel [...]

]]> By: The Personal Blog of Jason Dunn » Blog Archive » Please Dell, Have Mercy on Me! http://www.jasondunn.com/the-moment-of-truth-109/comment-page-1#comment-114 The Personal Blog of Jason Dunn » Blog Archive » Please Dell, Have Mercy on Me! Fri, 05 Jan 2007 14:27:47 +0000 http://www.jasondunn.com/the-moment-of-truth-109#comment-114 [...] In my continuing monitor saga, I needed to order two more monitors - earlier in the evening I checked Dell.ca and confirmed that they were still being offered for $699 CAD. At 10:17pm last night, after trying to get that pixel un-stuck and packing up the two defective monitors, I went to order two more. Guess what? The price had jumped back up to $899 CAD! I actually burst out laughing, because it was so comical that after all my efforts that night to salvage one more of the three monitors, I was rewarded with a price jump. It turns out the Dell Web site is on Eastern time (I should have known that, Ontario being the center of the universe in Canada after all) - so 10:17pm my local time was 12:17am Dell time, and the $200 discount was over. Of course, I won’t be defeated that easily! This morning I called Dell to arrange the return of the two defective units - zero hassle. Dell is really great about accepting things back when you’re within those first 15 days. Then I called Dell Online Sales, which is their call centre in India. I spoke to a fell named Abdul, who listened to the basic story (nine monitors ordered in five months, only one good one found) and said he would review my case and phone me back. So I sit here, waiting, hoping that Dell Online Sales will have mercy on me, a poor fool who didn’t realize that on Dell’s Canadian Web site, when it hits midnight at their headquarters in Ontario, that’s the end of the day all across Canada. I’ll update this after I hear back. Even if Abdul says no, I’ll ask to speak to his manager and continue escalating this. [...] [...] In my continuing monitor saga, I needed to order two more monitors – earlier in the evening I checked Dell.ca and confirmed that they were still being offered for $699 CAD. At 10:17pm last night, after trying to get that pixel un-stuck and packing up the two defective monitors, I went to order two more. Guess what? The price had jumped back up to $899 CAD! I actually burst out laughing, because it was so comical that after all my efforts that night to salvage one more of the three monitors, I was rewarded with a price jump. It turns out the Dell Web site is on Eastern time (I should have known that, Ontario being the center of the universe in Canada after all) – so 10:17pm my local time was 12:17am Dell time, and the $200 discount was over. Of course, I won’t be defeated that easily! This morning I called Dell to arrange the return of the two defective units – zero hassle. Dell is really great about accepting things back when you’re within those first 15 days. Then I called Dell Online Sales, which is their call centre in India. I spoke to a fell named Abdul, who listened to the basic story (nine monitors ordered in five months, only one good one found) and said he would review my case and phone me back. So I sit here, waiting, hoping that Dell Online Sales will have mercy on me, a poor fool who didn’t realize that on Dell’s Canadian Web site, when it hits midnight at their headquarters in Ontario, that’s the end of the day all across Canada. I’ll update this after I hear back. Even if Abdul says no, I’ll ask to speak to his manager and continue escalating this. [...]

]]> By: Jason Dunn http://www.jasondunn.com/the-moment-of-truth-109/comment-page-1#comment-113 Jason Dunn Fri, 05 Jan 2007 13:32:25 +0000 http://www.jasondunn.com/the-moment-of-truth-109#comment-113 British? I'm in Canada...so I guess that's sort of right in a round-about way. ;-) Dell has a 15 day "No Questions Asked" return policy with all of their products in Canada (and I believe in the USA as well). That's how I'm returning these monitors each time. You're 100% right that Dell's policy is 5 dead/stuck pixels - if I kept these beyond the 15 days and tried to go through Dell tech support, they'd refuse to send me new ones. The only way this gambit of mine words is to use the 15 day return policy to order, check them, and do what I'm doing... I'm on the phone will Dell online sales right now trying to order two more...this is now a comical affair. British? I’m in Canada…so I guess that’s sort of right in a round-about way. ;-)

Dell has a 15 day “No Questions Asked” return policy with all of their products in Canada (and I believe in the USA as well). That’s how I’m returning these monitors each time.

You’re 100% right that Dell’s policy is 5 dead/stuck pixels – if I kept these beyond the 15 days and tried to go through Dell tech support, they’d refuse to send me new ones. The only way this gambit of mine words is to use the 15 day return policy to order, check them, and do what I’m doing…

I’m on the phone will Dell online sales right now trying to order two more…this is now a comical affair.

]]> By: tre4bax http://www.jasondunn.com/the-moment-of-truth-109/comment-page-1#comment-112 tre4bax Fri, 05 Jan 2007 08:00:11 +0000 http://www.jasondunn.com/the-moment-of-truth-109#comment-112 I'm curious, you seem to be able to swap monitors with one stuck pixel. I've always been faced with the manufacturer quoting the ISO 13406-2 Guidelines. Most monitors seem to be class 2 and class two allows the monitor to be considered okay with up to about 5 dead pixels depending on size and position. i.e. if 5 are bunched together they have to change them. Is this just a UK thing? I couldn't find the Iso class for your monitor so it could be its just a way for manufacturers selling to the Uk to keep as happy with sub standard goods.... (you know the old british "mustn't grumble thing") I’m curious, you seem to be able to swap monitors with one stuck pixel. I’ve always been faced with the manufacturer quoting the ISO 13406-2 Guidelines. Most monitors seem to be class 2 and class two allows the monitor to be considered okay with up to about 5 dead pixels depending on size and position. i.e. if 5 are bunched together they have to change them.

Is this just a UK thing? I couldn’t find the Iso class for your monitor so it could be its just a way for manufacturers selling to the Uk to keep as happy with sub standard goods…. (you know the old british “mustn’t grumble thing”)

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