Lest anyone thought that we were finished with our house, let me put that concept to rest. Here we are, now more than two years being in our house, and we're still struggling to get a few things finished up. The outstanding issues that are remaining:

• Our microwave is still roughly six inches too high above our stove. This has the next result of it being unusable by anyone under 5 foot 10 inches in height. My concern is that the resale value of our home will be weakened by the mistakes of the cabinet company, and Bay West's inability to catch the error or corret it. We've been assured this error would be corrected all along.

• The underside of our deck is covered in black paint splatters, because the painters were sloppy. Bay West has told us they would have the painters paint the underside completely black, because that was the easiest way of covering up the mistakes.

• We've had paint spatters on our carpet since we had our walls patches, and they've been there for almost a year now. We had a carpet cleaning company try to remove them but they didn't come out. Bay West has been assuring us that they would take care of it.

• Our oak railings have scratches underneath the finish, likely from the carpet installers dragging the carpet over the railings. The tradesman working on the railings didn't fix the marred wood before completing the finish. Bay West has tried to fix this one by sending the same guy back three times, and he never actually fixes the problem, he just tries to hide it.

I've called Bay West twice this week and left voice mail messages, and today when I called for the third time I was assured that they were going to have a meeting and figure out what's next. That's all fine and dandy, but have I mentioned this has been two years?