If you fly with Alaska Airlines long enough, and you’re like me and contact customer service when things don’t go quite right, you’ll probably end up with a handful of small credits codes on your account. Alaska typically gives out $75 discounts for future travel as a customer service gesture, which I really appreciate. ?
These credits can stack up over time and if you get enough of them they can be worth quite a bit – especially if you travel as a family and things go sideways. During the Christmas 2016 season my family and I were stuck at an airport as Alaska bumped our flight over and over again – we ended up spending an extra five hours at the airport (three cheers for iPads with fully-charged batteries!). Alaska proactively gave each member of my family a $75 credit, and through other credits I ended up with a total of $475 worth of discounts. Great right? Not so fast.
The problem, and this won’t surprise anyone, is that Alaska’s booking system works in direct opposition to the concept of the customer service credits. You can only use one discount at a time, and discounts can’t be combined with each other or with offers such as a companion fare. On the one hand, Alaska apologizes for poor experiences with credits – but they make it extremely difficult to use them unless you travel frequently. Credits last a year, which is OK, but most people don’t travel 7+ times a year so I suspect most people lose their credits (which Alaska knows). Continue reading How to Combine Multiple Alaska Airlines Discount Codes Into One
This is the awesome weather I’m seeing on the first day of our vacation to Eastern Canada. This was shot from the entrace to the Cambridge Suites hotel in Halifax, Nova Scotia, Canada, on September 4th, 2010.
I feel like such an idiot. Today I was leaving for my flight to Seattle – to attend the Microsoft Mobius 2009 event – and my flight was leaving at 1:30pm. Not boarding, but leaving the ground. I have a NEXUS pass, which allows me to breeze through US customs quickly, so an hour is more than enough time for me to get my boarding pass, go through US customs, then go through security and walk to the departure gate. In fact, I can typically do that in 15 to 20 minutes at the Calgary airport – giving me 20+ minutes sitting at the gate waiting for the plane to board. I’ve always thought I have more important things to do than sit around at an airport, so I tend to cut it close.
Well, today I cut it a little too close…I arrived at the Calgary airport at 12:32 PM, and was at the Horizon/Alaska gate by 12:36 PM with my US customs card completed. There was no one there, so I went over to the next gate to ask how I could find someone to check me in for the flight. I was directed to the Horizon/Alaska office 50 feet away. I walked in, asked for someone to check me in for the flight, and was told that was impossible – the gate was closed. My jaw fell open and worked silently for a moment, then I sputtered “But…but…I must missed it by only a few minutes! There’s really no one that can check me in? They informed me that Horizon/Alaska closes the gate exactly 60 minutes before the flight leaves, and that once the gate is closed, there’s no way to check baggage – so if I wanted to make this flight, I’d have to go with carry-on only. There was another flight leaving at 6pm today, and if I wanted I could exchange my ticket for that flight at no charge. Those were my only two choices. Continue reading Oh, So They Really Do Shut Down The Gate An Hour Before The Flight Leaves?