Every now and then I’ll see a commercial on TV that strikes me as being particularly catchy or effective. CTV, a local TV station in my area, has created one that I thought blended a great song with great visuals. Lots of recognizable faces means a strong branding pull for CTV.
UPDATE: I’ve deleted it from Soapbox because I got a DMCA copyright violation notice from when I posted it on YouTube, so I expect I would have gotten another one for the Soapbox posting. A post on this later.
This morning, after having checked the HP driver page for the 10th time in two months looking for a Vista driver for my 2600n colour LaserJet printer and finding nothing, I decided to try contacting someone at HP to see if I could get any answers about where their Vista drivers were for this printer. Vista has been available at retail for almost a month now, two months for many beta testers, and many new computers being sold come with Vista. Vista is here, people are using it, and they want it to work with their hardware. At first I tried their online chat tool, but despite entering in the proper product name and full serial number, it wouldn’t allow me into a chat with a tech, stating that my product was “not supported”. And this wasn’t a Vista-specific chat either, it was a general-purpose “talk to our techs”. I filled out the form with this comment:
“I’ve been waiting over two months for Vista drivers for my 2600n printer – where the heck are they? I’m an MSDN subscriber and have been running Vista Ultimate RTM for over two months, patientingly waiting for HP to release drivers for the 2600n printer I purchased. What’s going on? Where are the drivers? I keep checking the Vista driver page, hoping for an update, but one never happens… The fact that your online form doesn’t even have Vista as an option tells me a lot about how behind the times HP is. Also, your online chat tool is broken – it rejects “LaserJet 2600b” and “CBYC60G0LM” as the serial number – it says that the product isn’t supported and won’t let me start an online chat.”
I clicked SUBMIT, and saw this in my browser:
http://atwnt947.external.hp.com/snip
Error Occurred While Processing Request
Element EMAIL_ADDRESS is undefined in SESSION.
That’s not very helpful is it? I clicked back and submit again. This time I saw some additional information:
Please try the following:
Enable Robust Exception Information to provide greater detail about the source of errors. In the Administrator, click Debugging & Logging > Debugging Settings, and select the Robust Exception Information option.
Check the ColdFusion documentation to verify that you are using the correct syntax.
Search the Knowledge Base to find a solution to your problem.
Browser Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04506)
Remote Address *.*.*.*
Referrer http://atwnt947.external.hp.com/snip
Date/Time 21-Feb-07 11:34 AM
At this point my blood was starting to boil a bit. I looked over the form and changed a couple of things – I had selected “Other” for OS since they didn’t have Vista listed, so I changed it to XP and tried again – this time, the form submitted successfully. Don’t they test their online forms to ensure that they work with all user-selected choices?
Here was the response I recieved less than an hour later. Props to HP for getting back their customers quickly, but check out the quality of the reply:
“On reviewing your mail, we understand that, you want to install the Vista driver for Color Laser Jet 2600 printer. Jason, I understand your concern. However, I would like to inform you that, this printer is compatible only with the operating systems listed below:
Mac OSX
Microsoft Windows 98 SE
Microsoft Windows 2000
Microsoft Windows XP
Vista is still not included in the supported and compatible operating system’s list. Our research team is working on it. Driver for this operating system would be released by July. However, you can try XP driver for it and check for the issue. Jason, please do check our website for updates. If you have any other query, then do contact us. We would be glad to assist you.”
That’s either a reply from out-sourced overseas technical support, or from someone in North America that didn’t get past grade eight in school. Either way, it’s not a satisfactory response. If a customer emails you asking about Vista drivers, telling him Vista isn’t supported and listing off the operating systems that are supported is just plain insulting. And if it really does take until July (!!!) to see drivers for this printer, my respect for HP will take a huge nose-dive. I was expecting to have to wait a few weeks for Vista drivers for most of my hardware, not a few months.
For you Vista users out there, if you’re seeing strange issues with Adobe Flash (boy it feels strange to call it that) where the plugin is installed but not recognized on certain sites, I have a solution for you. On my wife’s laptop (Toshiba M50) I’m using IE7 and have installed Flash. The “installation successful” page tells me that I have Flash installed. I can see the Flash banners just fine. Yet when I go to look at one of my videos on Revver, it tells me that I need to have the latest Flash player installed. The same thing happens on YouTube. I’ve confirmed that “Shockwave Flash Object” is installed (Tools > Manage Add-Ons), and Flash9b.ocx is the file name. If you’re having the same problem, keep reading.
Even though Adobe’s online tool said I was running the latest version of Flash (9.0.28), it still wasn’t working properly. I ran across a forum post that suggested trying several things, so I found the install folder for Flash:
C:\Windows\System32\Macromed\Flash
Inside that folder, there are two files: Flash9b.ocx, the ActiveX control that IE7 uses, and FlashUtil9b.exe. I shut down IE7 then ran FlashUtil9b.exe and it said that there was an update for my version of Flash – it downloaded a new version, I rebooted the PC as it suggested, and now I can view all Flash content on YouTube and Revver as I should. What’s interesting is that the version number of Flash didn’t change. I suspect the issue is more one of registering Flash with the system properly, and Adobe has a bug in the installer. This worked for me, so I hope it will work for you!
UPDATE: If you have Vista 64-bit, which is much more common now then when I wrote this post, you’ll want to look in this folder: C:\Windows\SysWOW64\Macromed\flash\ (thanks to Charles Culver for pointing that out)
No, it’s not a feature for aspiring bulemic models, it’s a feature that’s a time-saver for anyone using IMAP email accounts. When you delete a message via IMAP, it stays on the server until you manually click on the “Purge Deleted Email” (not the exact wording) button in Outlook. And that button isn’t on any toolbar – it’s a menu item that you have to drag to a toolbar to get easy one-click access to it. Outlook 2007 adds an option below that’s pretty self-explanatory:
That means no more clicking to clean up your deleted items! Excellent.
I’ve written before about how people think I’m the Jason Dunn from Hawk Nelson, and how it’s a source of amusement for me. It’s one thing to be mistaken for someone else based on your name alone, but an email I recieved today brought this to a whole new level:
“i love jason dunn and hawk nelson! i would sooooooo love to contact him!!!!! if you can hook it up thanks!!!!!!!!!!”
She realizes that I’m not the Jason Dunn from Hawk Nelson, but is asking me to “hook up” a contact with him because I must know him since we have the same name? What kind of bizarre, twisted logic is that? Do all people having the same name belong to a secret club where the talk about their lives as the collective hive-mind of said name? If there is such a thing, I didn’t get the memo. Ah, to be young and illogical. 😆
Ah, the irony of it all. Yesterday I posted about the crazy eBay sale of bent and trashed CPUs. Over the weekend I assembled a new Shuttle, an SN25P, which was to be my photo/video editing workstation. I put in the AMD 64 X2 Dual-Core 4400+ CPU, a socket 939 chip that I paid around $550 for in 2006, which now sells for $215. I wanted to maximize performance, so I started to overclock it – the Shuttle allows for a fine degree of overclocking, including voltage bumps in one-half volt increments. I rarely do overclocking with voltage bumps, because I’m worried about damaging the CPU. So I did my normal bus-only overclocking. I got about 100 mhz out of the CPU, but I wanted more, so I bumped the CPU voltage up half a volt and juiced the bus speed a bit more. I got it up to around 2480 mhz or so (stock is 2200 mhz), but in testing it wasn’t very stable – it would lock up the system after a few hours. I let it run overnight on Friday night and Saturday morning I was staring at an ugly bluescreen (and this is running Vista Ultimate).
I played with it some more on Saturday, and it seemed to be more or less stable, but on Sunday it crashed again so I dropped the voltage back down to normal. I dropped the bus speed down to nearly normal, keeping around 50 mhz of extra speed. Everything seemed normal. Then late Sunday afternoon I went down to my office and tried to use the machine but the wireless mouse and keyboard wouldn’t work. I re-associated the mouse and keyboard, but it didn’t help. I pressed the power button on the machine and nothing happened. That’s when I realized that it was actually frozen (I should have looked at the system clock). I pressed the reset button and it rebooted, but wouldn’t post – the fans were stuck in high RPM mode, just like the Velocity Micro was doing when it had the CPU problems. My shoulders slumped when I realized that I likely destroyed the CPU with my overclocking attempts. I tried to remove the heat sink, but it wouldn’t budge despite my gentle wiggling, so I had to apply a bit more force than normal. It came free with a big sucking sound (how appropriate) and tore the CPU free of the socket without me releasing the socket lever (which was impossible to get at without first removing the CPU cooler). Almost a dozen pins were bent and maimed by the bad removal. I don’t know if I put on too much thermal paste, but I’ve never seen anything quite like that before.
I still had the 3500+ socket 939 CPU, so I put that into the Shuttle and it booted up perfectly. So it’s definitely the CPU, and between the pins being bent/broken and the fact that it wouldn’t boot, it’s a dead CPU. That was a rather expensive learning experience. 🙁 On the plus side, since I no longer have a socket 939 to power the Shuttle, I don’t need it any more – I returned it to Memory Express today. That means I can get a new Shuttle, with a new, modern CPU. 🙂 I’ve asked my Shuttle contact for an SD37P2 – fingers crossed…
I was in the process of putting some items up for sale on eBay, and I was searching to see what 3.2 Ghz Pentium 4 CPUs were going for. I came across this lot of CPUs, and I just had to post this picture – take a look at the maimed pins on this thing:
For those that might not know, those small gold pins are supposed to be sticking straight up – even if a few are bent/broken, the processor is basically useless (though sometimes you can salvage the CPU if no pins are broken). The really crazy part? There are people bidding on this lot – they must be hoping the others are in better shape…only on eBay, the greatest online marketplace in the world!
Sometimes it pays to be sitting in front of your computer when an email comes in. I received an email from Dell yesterday (they send one almost every day) but this time it was actually something special: a $160 discount on the first 200 machines sold using a coupon code. It might seem odd that I’d order a Dell computer after just having my Dell monitor go defective, but I need a new baseline computer for testing hardware and software – my previous system for this purpose is now the Windows Home Server test machine. I wanted a computer that I could test video cards, RAM, and add-in cards with. I upgraded the CPU to something decent – the AMD Athlon 64 X2 Dual-Core 3800+ will do nicely, and everything else can be upgraded fairly easily (though the power supply will undoubtedly be limited and stop me from testing any truly crazy video cards). Here are the specs for the machine:
All that for $379 – not bad at all! I’d be hard-pressed to buy a decent motherboard and a case for $379, let alone a CPU, RAM, hard drive and DVD burner.
See that blue dot? That’s a dead pixel. And that’s a dead pixel on one of my three new Dell 24″ LCD 2407WFP monitors. The same monitors that I declared were perfect after my long struggle with trying to get three proper monitors. For the record, I’ve ordered 11 monitors, spent $8465.16, and waited five months to finish the seemingly simple task of getting three Dell LCD monitors that didn’t have dead or stuck pixels. A few weeks ago I thought the Sisyphian task was completed, but today upon seeing that stuck pixel I knew I wasn’t. I’m about a week over my 30 day return policy with Dell, so I can’t take the route I took previously of returning the monitor and ordering another one. I am going to give up and accept the stuck pixel? Absolutely not. I remain convinced that if a Dell customer such as myself is willing to spend $2300+ on monitors, they shouldn’t have to accept flaws products – and a monitor that developers a stuck pixel after being active for less than a week (I just set up two of the monitors last weekend) is indeed a flawed product.
I have a vague memory of a Sesame Street skit with Bert and Ernie, where Ernie put the peanut butter into the cookie jar, and the cookies in the sugar jar, then the suger into the fish bowl, and the fish into the…whatever. You get the idea – swapping things around to make space, but you always end up with something that needs to go someplace else.
Last weekend I spent the majority of Saturday and Sunday working on the PCs in my office. I’ll write up a different post about the Velocity Micro PC (yes, it’s finally working), but it was the piece of the puzzle that was missing (like a cookie jar). I couldn’t do anything with my machines until it was working properly – oh, and that XFX 7600GS video card that I was waiting for as well. Once I started tearing down my PCs to put Vista on them, I also decided to swap parts around to get the best performance where I needed it the most. That meant taking the XFX 7600GS video card (passively cooled, totally silent) and 2 GB of Kingston RAM from my main workstation (a Shuttle SD11G5) and putting them into the Velocity Micro machine, taking the 2 GB of high-performance RAM and high-performance ATI Radeon 1950 from the Velocity Micro and putting them in the Shuttle SD11G5. Why? Well, the Velocity Micro PC is going to be serving as my TV recording/music storage PC, so it didn’t need either the high-performance RAM or video card – it’s hooked up to a Dell 26″ LCD TV that is no good for gaming. Swap one complete.
Then I had a medium-sized tower PC that I was using to test Vista on, recently wiping the hard drive to install the Windows Home Server beta on it. This PC had a 3.2 Ghz Celeron CPU in it (overclocked to 3.4 Ghz if memory serves), 1 GB of RAM, a 120 GB hard drive, and a Radeon 9600 GPU. Fine for testing Vista with (even with Aero Glass), but overkill for Windows Home Server. Then I had a Shuttle SN95G5 machine that I had been using as my Windows Media Center 2005 PC for the past couple of years. Great machine, and with the Velocity Micro now taking over that role, I was going to use it as a dedicated photo/video/audio editing workstation (my 17″ Fujitsu laptop just wasn’t cutting it). One of the three Dell 24″ LCD monitors I purchased was also going to be dedicated to this task. Unfortunately when I started to install Vista on the SN95G5, I was seeing it hang at boot. I poked around in the BIOS, but couldn’t solve the problem, so I dropped Shuttle tech support a line. Turns out the AMD 64 X2 4400+ CPU I had put in there last year wasn’t fully compatible with the motherboard – it would work fine in Windows (it had been working great) but the system would have trouble booting with it in (well that explains a few things). Continue reading You Put The Peanut Butter Into the Cookie Jar…